-You will not be approved for a refund if the problem is not on our technical side (if it comes from your side, device you are using or poor internet connection in your country or region) or any other possibility that does not does not include our own technical possibilities.
-Under no circumstances will you be allowed to get a refund if you violate our terms and conditions and your account is suspended.
-You will not be allowed to get a full refund if you have used our services for a certain period of time, and for example in any case if you have a subscription of 12 months or less and after 8 months of perfect service used, you are facing any technical problem in our side that we can’t solve it in 10 days (and you can’t use the rest subscription purchased from us because of the problem) in this case you will be able to get a partial refund for the rest subscription period which you cannot use.

-You will not be approved for a refund if you fill out the order form with wrong login details like (wrong mac address, also once a subscription is activated for a device there is no chance to change of device because the previous device was already activated as you requested, and you will not be able to access the refund if you have done so or just want to activate another device, you need to purchase a new subscription with us without refund for your previous purchase, in order to avoid that when you subscribe with us be Make sure you fill in the correct information and make sure which device you want to connect. Only devices and applications using the list of M3U playback can be switched with the same subscription (devices that require a MAC code to connect cannot be switched with other devices, the subscription is strictly enabled for that MAC.)